Response times vary based on ticket priority:

• Critical: Immediate attention
• High Priority: Within 4-8 hours
• Medium Priority: Within 1-2 business days
• Low Priority: Within 3-5 business days

We strive to respond as quickly as possible during business hours.

You can track your ticket status by:

1. Logging into your account
2. Going to "My Tickets" section
3. Viewing the status column for each ticket

You will also receive email notifications when your ticket status changes.

To update your profile:

1. Click on your profile icon in the top right corner
2. Select "Profile Settings"
3. Update the required fields
4. Click "Save Changes"

Some changes may require email verification.

To reset your password:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link and create a new password

If you don't receive the email, check your spam folder.

Our support team is available:

• Monday - Friday: 9:00 AM - 4:00 PM
• Saturday - Sunday: Closed

You can submit tickets 24/7, and we will respond during business hours.

To escalate your ticket:

1. Reply to your existing ticket
2. Mention that you need to escalate the issue
3. Provide additional context or urgency details

Our support team will review and escalate if necessary.

Please include the following information:

• Clear subject line describing the issue
• Detailed description of the problem
• Steps to reproduce the issue
• Screenshots or error messages if applicable
• Your browser and operating system information

The more details you provide, the faster we can resolve your issue.

Yes, you can attach files to your ticket:

• Supported formats: Images, PDFs, Documents, ZIP files
• Maximum file size: 10MB per file
• You can attach multiple files

Attachments help us understand and resolve your issue faster.

To close a resolved ticket:

1. Go to "My Tickets"
2. Open the resolved ticket
3. Click "Close Ticket" button
4. Optionally provide feedback

Tickets are automatically closed after 7 days of inactivity.

Yes, you can reopen a closed ticket within 30 days:

1. Navigate to your closed tickets
2. Open the ticket you want to reopen
3. Click "Reopen Ticket"
4. Add any new information

After 30 days, you will need to create a new ticket.

To change your email address:

1. Go to Profile Settings
2. Update your email address
3. Verify the new email via confirmation link
4. Your email will be updated after verification

You will continue to receive notifications at your old email until verification is complete.